Return & Exchange Policy
DOMESTIC RETURN AND EXCHANGE POLICIES
At Devyani Mehrotra, we are committed to ensuring you have the best possible shopping experience.
The exchange option is not available for online purchases. Nevertheless, in the unlikely event that something you ordered from devyanimehrotra.com is damaged or defective, or if the product delivered is different from what you had expected in size, you can always return your order within the established return period of 7 days and place another order.
Please ensure the product is unused and in the same condition as you received it with the original invoice, and is in its original packaging. Kindly write to us at firstname.lastname@example.org for further assistance.
We do not accept returns or exchange for made-to-order items and accessories unless it is a quality defect.
For products offered via a sale, or via discount, we do not accept returns or exchange.
Furthermore, all returns are subject to quality checks at our end. Once the return is confirmed, the refund amount is credited to your initial payment account within 7 working days. If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.
We do not offer reverse order pick-up. Any return is to be shipped by you on your own responsibility. Please share the courier name and a tracking number with us once you have dispatched the product in order to confirm receipt at our end. If during the return of a product, any courier fees are applicable, this will be borne by you.
Devyani Mehrotra reserves the authority to cancel an order for reasons such as an item is out of stock or there is a pricing error.
We do not offer merchandise exchanges and/or returns on orders shipped outside India. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us at email@example.com within 48 hours of receiving the order.
If during delivery, any customs duties or courier fees are applicable, these will be payable in full by the customer.